Jewel Unique Limited

Hassle Free Money Back Guarantee Refund and Replacement Policy

At Jewel Unique we are committed to providing complete customer satisfaction and peace of mind for your purchase. In the unlikely event that you are unhappy with any of the items that you receive, we offer a full "Hassle Free Money Back Guarantee" return and refund policy.

Change of Mind

If the items you purchase from Jewel Unique are simply not wanted you can return them for a hassle free full refund. The Goods must be returned in perfect resalable condition, including the original Presentation/Gift Boxes where applicable. Your refund will be for the value of goods only.

This means if you as the purchaser notify us in writing of your wish to return an item within 90 working days of receiving it, we’ll refund you for the purchase price and our delivery charge. (Please note that you will have to cover the costs of returning the items to us).

Incorrect, Damaged or Faulty Items

In the event of any incorrect, damaged or faulty goods being delivered please email us at customerservices@jewelunique.co.uk  and we will arrange for replacement items to be sent out or a refund issued right away.

Returns Address: Jewel Unique Limited, 1 The Oval, North Lincs, DN17 2RX

Non Delivery

If your order has not been delivered by Royal Mail within the quoted delivery timeframe please email us at customerservices@jewelunique.co.uk and we will arrange for replacement items to be sent out or refund issued. 

Returns Exclusions

We cannot accept returns or refunds on any Earrings, Ear Studs due to UK Health & Safety and hygiene regulations.

Should you have any specific enquiries please email us.

Returns Procedure

Due to the highly fragile nature of some of our items we strongly recommend that you use Recorded Delivery via Royal Mail when returning items to us.

Please wrap return items securely, using the original delivery packaging, and remember to include your full order details so that we can identify your order easily on its return.

Once we've received and checked the items, we will apply your refund or send you a replacement as soon as we can.

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up a percentage of the original selling price from the refund amount.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • The original account no longer exists
  • The original account details have expired
  • The recipient requires a credit